MarblingMedia
MarblingMedia

Frequently Asked Questions

What you want to know, clearly answered.

We have gathered answers to questions about choosing a service and starting a project. Select a topic to explore the relevant questions.

Our working process

What should I prepare for our first conversation?

Start by telling us about your business, goal and current needs. Your website, social accounts and examples you like can make the conversation more specific. A prepared project brief is not required.

What if I do not know which service I need?

We can start with the outcome you want. By reviewing your current situation, we can identify which website, software, content or advertising services to prioritise.

When are the budget and delivery date agreed?

The proposal and schedule are prepared after reviewing the scope, deliverables and required materials. Content preparation, approvals and additional requirements can affect the schedule.

Can I request changes during the project?

Feedback is reviewed at agreed stages. The proposal defines the revision scope. If a new feature or additional deliverable changes the scope, its effect on budget and timing is assessed separately.

Who prepares the text, photos and videos?

We review your existing materials at the start. If new text, photos or videos are needed, the proposal sets out who will produce them and which deliverables are included.

Can we continue working together after delivery?

Yes. We can prepare a suitable plan for ongoing needs such as technical support, maintenance, content production, account management or advertising. The scope and terms are agreed separately; these are not automatically included in every service.

Web design

What determines the price?

The page scope, design needs, content preparation and custom functionality affect pricing. The project scope needs to be clarified before a quote can be prepared.

How is the project timeline determined?

The timeline depends on the project scope, content readiness and review stages. Once the requirements are clear, a suitable launch plan can be developed.

Who prepares the content?

Existing copy, photography and brand materials are reviewed at the outset. New content requirements and responsibilities are defined as part of the project scope.

Can an existing website be redesigned?

The redesign scope can be determined by reviewing the existing website’s content, infrastructure and requirements. This includes content migration and necessary redirects.

How does support work after launch?

Maintenance, updates and technical support are considered according to the project scope. Included services should be clarified at the proposal stage.

Custom web software

When is custom software a suitable choice?

Custom software can be considered when existing tools cannot support your workflow, permissions, approvals, reporting or data exchange needs. We first assess your requirements and the limitations of your current tools.

Can you integrate with our existing systems?

Integration depends on the system's APIs, access permissions and data structure. A technical review determines the scope, security requirements and any third-party costs.

Can the software be developed in stages?

Requirements can be prioritised to define an initial release. Later features can be planned around user feedback, with a separate scope and budget agreed for each stage.

What determines the cost and timeline of custom software?

User roles, the number of screens and workflows, reporting needs, integrations with external systems such as payments or shipping, and mobile expectations define the scope. After the needs analysis we share the first version’s scope, timeline and quote in writing.

What kind of custom software have you built before?

We built a sector and company directory for İzmit Sanayi Sitesi, a dealer, stock, waybill and invoice tracking system with a barcode mobile app for Toyster, an online training platform with payments and private video access for KSH Fitness Academy, a listing aggregation integration for Villa Booking and an invitation-only wholesale ordering system for FidansHouse.

Do you provide maintenance and further development after launch?

Yes. We can set up a maintenance and support plan for security and version updates, bug fixes, backup monitoring and new features. We agree on the scope and response times together at the start of the project.

Social media management

What can social media management include?

The scope can include content planning, copywriting, design, shoots, publishing and account management. The proposal specifies the included services, including any advertising management and shoot deliverables.

Can we review content before it is published?

Content planning and review stages are agreed at the start. Brand voice, sensitive topics and the approving contact are defined to establish a feedback process before publication.

Are increases in followers or sales guaranteed?

Specific follower or sales figures are not guaranteed. Results depend on content, product, audience, budget and platform conditions. Evaluation criteria are set according to your goals.

What determines the cost of social media management?

The number of accounts and platforms, monthly posts and stories, the need for photo or video shoots, whether ad management is included and how often you want reports are the main factors. After discussing your goals we define the monthly scope and prepare a quote.

Which social media platforms do you work on?

Most of our work is on Instagram and Facebook; YouTube and other platforms can be added depending on your audience. We recommend a separate content format and posting rhythm for each platform.

Which brands’ social media have you managed in Kocaeli?

We have provided social media management and consultancy for Yataş Bedding’s İzmit, Körfez and Arastapark stores, Divanev, ClassyHome, Eylül and Venüs Mobilya at Mobesko, Hatt Collection and Op. Dr. Murat Kaynak. You can see the details on our Work page.

AI solutions

Where can AI be used in my business?

AI can support repetitive text tasks, information retrieval, content preparation and selected workflows. We first define the use case, data access and points that require human review.

Should AI outputs be reviewed?

Yes. AI can produce incorrect or incomplete responses. Validation and human approval should be planned for the use case; critical decisions should not rely solely on automated outputs.

Are AI tool fees included in the service?

Tools, APIs, licences and usage limits are assessed when designing the solution. Responsibility for third-party charges and whether they are included in the proposal are specified separately.

How is our data protected in an AI solution?

Which data will be used, who can access it, and where and for how long it is stored are agreed with you before development. For personal data, KVKK obligations and the data policies of the services used are reviewed separately.

How can we get started with AI?

You can start with the free AI Center tools on our website: the Project Assistant clarifies your needs, and the Website Analysis and Brand Analysis tools assess where you stand today. We then discuss a use case tailored to your business.

Can AI be added to our existing website or systems?

In most cases, yes. Solutions such as a Q&A assistant, content preparation or workflow automation can be connected to your existing site or software. The integration scope is confirmed after a technical review of the system’s infrastructure and access permissions.

Video and photography

How should we prepare for a shoot?

We review the purpose, intended channels, products and location together. Product readiness, location arrangements and participants are agreed during planning.

Which formats are photos and videos delivered in?

Delivery formats depend on the intended use. Aspect ratios, resolutions and versions for websites, social media or advertising are agreed in the proposal.

Are raw shoot files included?

Raw files and edited deliverables are separate items. Expectations for raw footage, project files and usage rights are discussed before the shoot and specified in the proposal.

What determines the cost of a photo or video shoot?

The shooting day and duration, number of locations, number of products or scenes, the need for drone footage, the editing and colour grading scope and the number of deliverable versions are the main factors. We prepare a clear quote after discussing the purpose of the shoot and where it will be used.

Do you shoot on location at our business?

Yes. We shoot stores, showrooms, factories and venues on location in and around Kocaeli. The showroom shoots for İmsa Ticaret in Yalova and Karamürsel, product shoots for Er&Ar Kozmetik and the ClassyHome promotional film are some examples.

How is a drone shoot planned?

The rules of the flight area, required permissions, weather and light conditions are reviewed before the shoot. The plan is made accordingly; if conditions are not suitable for flying, a new date is agreed together.

Advertising management

Is the advertising budget the same as the management fee?

No. The advertising budget pays for ad delivery on platforms; the management fee covers planning, setup and monitoring. Content production and other additional needs are clarified separately in the proposal.

Which advertising platform should we use?

Platform selection depends on your audience, offering and intended outcome. Existing data, landing pages and available content inform an appropriate starting plan.

How is advertising performance evaluated?

Goals such as enquiries, sales or reach are defined at the start. Performance is assessed using the data available through the measurement setup. Specific sales or conversion volumes are not guaranteed.

How much should we budget for advertising?

We do not recommend a fixed minimum; the budget depends on the goal, target area, campaign length and competition. We suggest starting with a measurable test budget and then increasing or reallocating it based on results.

In whose name are the ad accounts opened?

Ad and business accounts are opened in your business’s name or your existing accounts are used; we work with manager access. The payment method and account ownership always stay with you.

Do you produce the visuals and videos for the ads?

If you wish, yes. We prepare ad visuals, copy and short videos with our social media and production team. For brands such as Yataş Bedding Körfez we ran account management, content and advertising under one plan.

Reels production

Can we work together just for reels production?

Yes. Reels production can be planned without account management or other services. The shoot, editing and deliverables are agreed according to your needs.

How many reels can be produced in one shoot?

The number depends on concepts, locations, preparation and editing requirements. Video quantities, lengths and required versions are agreed before the shoot.

Can we use reels videos in advertising?

Please tell us before the shoot if the videos will be used in advertising. Format, copy, music and permissions are reviewed for that purpose; ad publishing and management are scoped separately.

How long does it take to deliver Reels videos?

Delivery time depends on the number of videos, editing complexity and the need for subtitles and graphics. Before the shoot we agree on the delivery schedule and when the first drafts will be shared.

Who appears in the Reels videos?

The videos can feature the business owner, your team or your products; depending on the concept, product- and venue-focused shoots with no one on camera are also possible. We prepare the flow together beforehand so you feel comfortable on camera.

Who posts the videos on our account?

You can post the delivered videos yourself. If you also use our social media management service, we plan and publish the timing, caption and hashtags as well.

SEO services

When will I see results from SEO?

Technical fixes and Google Business Profile improvements can start to show an effect within a few weeks. Lasting progress on competitive searches usually builds over a few months together with content and local work. We track the process together through monthly reports.

Do you guarantee the first position on Google?

No. Rankings are decided by Google and no agency can guarantee the first position. We focus on strengthening your site’s technical foundation, content and local visibility, and report progress transparently with Search Console data.

Another company built my website; can you still do SEO?

Yes. We first review your site’s infrastructure and admin panel. In the initial analysis we clearly state what can be improved and whether developer access is needed.

Do you manage my Google Business Profile?

Yes. We manage your profile, including category and service updates, service areas, photos, regular posts and review replies. Ownership of the profile always stays with you; we work as an added manager.

What is included in the monthly report?

The searches you appear in, changes in clicks and impressions, your most visited pages, Google Business Profile interactions, the work done that month and the plan for the next month. We keep the report clear and free of unnecessary jargon.

Do you build backlinks?

We do not buy links or run artificial link building; these methods go against Google’s guidelines and can harm your site. Our work focuses on your content, technical foundation and local visibility.

Let’s shape your next project together.

Tell us about your brand’s needs and the project you have in mind. Let’s define the right scope together.